FAQ

What types of products does Serenity Sparks offer?

Serenity Sparks specializes in a unique selection of products that enhance both style and sensory experience. Our offerings include all-natural Skull car scents designed to elevate your driving ambiance and Zodiac shirts that celebrate individuality through personalized astrological designs.

How can I ensure the quality of the products I purchase?

We are committed to quality and creativity, ensuring that every item reflects our high standards. Our products are crafted from all-natural materials and designed with attention to detail, which contributes to their overall quality and aesthetic appeal.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags attached. Customers must also provide a receipt or proof of purchase. For more details, please refer to our return policy.

How long does shipping take?

All orders are processed within 5-7 days. Once shipped, domestic orders typically take 5-8 business days for delivery. Please note that shipping times may vary based on your location and current order volume.

Do you offer international shipping?

Currently, Serenity Sparks does not offer international shipping. We focus on providing our products to customers within the domestic market.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact the shipment carrier to file a claim. It is important to save all packaging materials and damaged goods before filing a claim, as this will assist in the process.

Can I exchange an item?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

How can I contact customer service?

For any inquiries or assistance, you can reach our customer service team via email at serenitysparks61425@yahoo.com or by phone at 401-616-4968. We are here to help with any questions or concerns you may have.